Continuous
Value.
We do not abandon clients after go-live. Our proactive managed services ensure your core operational systems run at peak efficiency, backed by strict Service Level Agreements.
Flexible Support Architectures
For Complex ERP Environments
Enterprise
Retainer
Ongoing performance tuning, security patching, reporting improvements, and dedicated SLA-governed support.
For Mid-Market Agility
Pay-As-You-Go
Agile, on-demand technical troubleshooting and user support tailored for mid-market clients requiring flexibility.
Service Level Agreements (SLA)
| Priority | Trigger Condition | Initial Response | Resolution Target |
|---|---|---|---|
| P1 — Critical | Production system down / core business halted | 2 hours | 4 hours |
| P2 — High | Major feature unavailable / severe impact | 4 hours | 8 hours |
| P3 — Medium | Performance degradation / partial impact | 8 hours | Next business day |
| P4 — Low | Minor issue / query / configuration request | Next business day | 3 business days |
Standard support hours: Monday–Friday, 07:00–18:00 (SAST). 24/7 emergency on-call available under Enterprise Retainer.
Core
Capabilities
Performance Tuning
Continuous system optimization to eliminate technical debt and accelerate operational workflows.
Security & Patching
Proactive updates, vulnerability assessments, and architectural hardening to safeguard enterprise data.
Hyper-Care Support
Dedicated user adoption support and change management to guarantee maximum return on your technology investment.
Frequently
Asked.
Hyper-care is the intensive support phase immediately following a go-live. It involves dedicated on-call consultants who actively monitor system stability, resolve early-stage user issues instantly, and ensure smooth organizational adoption during the most critical period.
Yes. Enterprise systems require continuous tuning, security patching, and workflow adjustments as your business scales. Without proactive management, systems accumulate technical debt, and user adoption drops significantly.
Our Enterprise Retainers include strict SLAs, with Critical (P1) issues receiving a 2-hour response and 4-hour resolution target. We believe in complete transparency, which is why our SLA matrix is published publicly on this page.
Yes. We frequently take over poorly managed SAP and Dynamics 365 environments. We begin with a comprehensive technical audit to map existing technical debt before transitioning you onto our SLA.